Shipping Policy & FAQ

1. When Will My Order Be Processed?

At KORTRUM, we carefully prepare each order from our warehouse so that it reaches you as quickly as possible and in perfect condition 💜

Orders are processed from Monday to Friday. During special periods such as sales, promotions, or holidays, processing may take slightly longer, but we always work to ensure that your order is dispatched as soon as possible.

Once your order has been processed, it will be shipped immediately.

Please note that we do not ship orders on weekends.

🕒 Important:

If you need to modify any delivery information, we recommend contacting us as soon as possible. Once your order has already been processed, we may not be able to make changes.

2. When Will I Receive My Order?

Once your purchase has been completed, your order will be prepared and shipped to the delivery address provided at checkout.

You will receive tracking information once your order has been shipped, allowing you to follow your package and stay updated on its delivery status ✨

Please note that delivery times may vary depending on the shipping carrier, destination, and other circumstances outside our control.

3. Lost or Stolen Packages

Although these cases are uncommon, we want to be transparent with you.

KORTRUM is not responsible for packages that are lost or stolen once the carrier indicates that the order has been successfully delivered.

If the tracking information shows that your package has been delivered but you have not received it, we recommend contacting the shipping carrier directly using the information provided on the tracking page.

If you have any questions, need assistance, or have entered an incorrect delivery address, our team will be happy to help you.

You can always contact us at support@kortrum.site 🤍