Returns, Exchanges and Refunds

1. Returns and Exchanges

At KORTRUM, we want your shopping experience to be smooth and satisfying.

If, for any reason, you are not satisfied with your order, you may return the products within 60 days of delivery.

To ensure that we can process your return correctly, products must be sent back with their original tags and packaging and in good condition. For quality and hygiene reasons, we do not accept items that have been damaged or spoiled.

📩 How to Start a Return

Simply email us at support@kortrum.site, and our customer service team will be happy to assist you and explain step by step how to proceed.

Once we receive the product at our warehouse and confirm that everything is in order, we will issue a refund for the corresponding amount.

ℹ️ In the event of an exchange or return, shipping costs will be the responsibility of the customer.

If you have any questions or need assistance at any time, we will be happy to help you at support@kortrum.site. We are here for you 🤍

2. Damaged or Incorrect Orders

We recommend checking your order as soon as you receive it.

If the product arrives damaged, defective, or is not the item you ordered, please contact us as soon as possible so that we can assess the situation and provide you with a quick and fair solution.

3. Lost or Stolen Items

At KORTRUM, we do not want you to feel alone when dealing with these situations.

If the tracking information shows that your order has been delivered but you have not received it, we recommend contacting the shipping carrier using the tracking information provided.

If you still need assistance or have any questions, our customer service team will be happy to guide you. Please email us at support@kortrum.site, and we will review the situation with you.

4. Refunds

Once we receive your return, we will carefully inspect it and notify you as soon as it has been processed.

If everything is in order and the refund is approved, it will be automatically issued to your original payment method.

Please note that, depending on your bank or card issuer, it may take several days for the refund to appear in your account.